s training has been designed with streamlined specifications encouraging the course participant to critically think and constantly reevaluate the circumstances that have contributed to incidents of crisis, disruption or unacceptable behaviors.

This skillset is invaluable for virtually all professionals in a workplace environment from human resources staff and receptionists to managers and executives.Upon completion the course of instruction, the participant will be better prepared to mitigate and manage incidents with the de-escalation skills and techniques, leading to accurately assess potentially violent confrontations and, when feasible, defuse them to avoid incidents leading to injury of staff or students and legal liabilities.

Course Subject Matter:
  • The Five Concepts of De-Escalation
  • Active Listening
  • Enhancing Communication Skills
  • Threat Identification
  • Implicit Bias

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