CIVILIAN & COMMERCIAL SERVICES

This training has been designed with streamlined specifications encouraging the course participant to critically think and constantly reevaluate the circumstances that have contributed to incidents of crisis, disruption or unacceptable behaviors.

This skill set is invaluable for virtually all professionals in a workplace environment from human resources staff and receptionists to managers and executives. Upon completion of the course of instruction, the participant will be better prepared to mitigate and manage incidents with the de-escalation skills and techniques, leading to accurately assessing potentially violent confrontations and, when feasible, defusing them to avoid incidents leading to injury of staff or students and legal liabilities.

Course Subject Matter:

• The Five Concepts of De-Escalation
• Active Listening
• Enhancing Communication Skills
• Threat Identification
• Implicit Bias

A Physical Security Assessment is a comprehensive physical inspection and evaluation of the existing security program at your business or facility. Utilizing a formal, structured process, we obtain an understanding of your business, operating conditions, culture, and unique security risks and threats. We focus on identifying vulnerabilities that can be mitigated at the least, or totally corrected, and suggestions for security improvements are made. A detailed review of your current policies, procedures, and emergency action plans is also conducted.

Specifically aimed at the health care professional, this course provides staff the ability to deescalate challenging patients as well as add personal safety skills resulting in safety for staff and patients. The goal of this course is to improve the safety of patients and staff, ultimately reducing reportable incidents or events, while maintaining compliance with the Center for Medicare Services (CMS).

This training is invaluable for virtually all professionals in a health care environment.

Upon completion the course of instruction, the participant will be better prepared to mitigate and manage incidents with the de-escalation skills and techniques, leading to accurately assess potentially violent confrontations and, when feasible, defuse them to avoid incidents leading to injury of staff or students and legal liabilities.

This course is designed to instill confidence in the participant by providing education on mindset, situational awareness, and physiological and psychological factors that occur both prior to and during a face-to-face encounter with an attacker. The participant will also learn to recognize their own strengths and weaknesses, therefore enhancing their attitude and awareness, and becoming empowered to have the confidence to recognize and mitigate threats. The second portion of the course focuses on countermeasures against strikes and kicks, escaping from holds and grabs, ground escapes, and disengaging from the assailant.

At the completion of this course, participants will have gained the skills to react mentally, physically and emotionally to an attack as well as confidence and understanding of how human bodies react to threats and how to use those reactions to an advantage in a confrontation.